Shipping policy
Shipping & Cancellation
Simple shipping. Clear timelines. No surprises.
We currently ship across India.
Our aim is to get your Snow Ridge products to you safely and efficiently, while keeping shipping simple and transparent.
Shipping at a Glance
Free Shipping
On orders of ₹499 and above.
India-Wide Delivery
We currently deliver to most serviceable addresses across India.
Order Processing
Orders are normally processed and dispatched within 48 hours.
Delivery After Dispatch
Usually 1–3 working days in major metro cities, with additional time for other and remote locations.
Where We Ship
We currently ship to most serviceable locations across India.
Some remote or difficult-to-reach locations may require additional delivery time depending on courier availability.
International shipping is not currently available.
Order Processing
Once you place your order, we begin preparing it for dispatch.
Processed & Dispatched Within 48 Hours
Orders are normally processed and handed over to our courier partner within 48 hours of receiving the order.
During exceptional circumstances such as unusually high order volumes, product launches or other operational disruptions, dispatch may occasionally take longer. If there is a significant delay, we'll do our best to keep you informed.
Delivery After Dispatch
Once your order has been handed over to the courier, delivery normally takes:
Major Metro Cities
Approximately 1–3 working days
Other Locations
Additional time may be required depending on the destination.
Remote Locations
Delivery may take 5 or more working days in some areas.
Delivery estimates are not guaranteed dates. Actual delivery time can vary depending on the courier network, destination, weather, public holidays and other circumstances beyond our control.
How Will I Know My Order Has Shipped?
Once your order is dispatched, we'll provide shipment tracking information.
You can use the tracking information to follow your package through the courier network.
If you haven't received tracking information or your tracking status hasn't updated for an unusually long period, contact us and we'll help you check the shipment.
Can I Change My Shipping Address?
Yes — as long as your order has not been dispatched.
Contact us as soon as possible with:
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Order number
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Name on the order
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New shipping address
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Phone number
Email: india@kefioutdoors.com
Phone: +91 9717668844
Once the order has been dispatched, we may not be able to change the delivery address because the shipment is already with the courier.
Can I Cancel My Order?
Yes, anytime before dispatch.
We keep cancellation simple.
Before Dispatch
You can cancel your order at any time before it is dispatched.
If successfully cancelled before dispatch:
You receive a full refund of the amount paid.
After Dispatch
Once an order has been dispatched, it cannot be cancelled.
If you no longer require the product after dispatch, please refer to our Returns & Refunds Policy to check whether it is eligible for return.
What If My Order Is Delayed?
Sometimes a shipment may take longer than the estimated delivery time.
This can happen because of:
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Weather conditions
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Courier network delays
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Public holidays
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High-volume periods
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Remote destinations
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Natural events
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Incorrect or incomplete address information
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Other circumstances outside our reasonable control
A delayed tracking update does not necessarily mean that your package is lost.
If your shipment appears unusually delayed, contact us and we'll help you check its status with the courier.
What If My Package Arrives Damaged?
If your package appears significantly damaged when delivered, please:
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Take photographs of the outer packaging.
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Photograph the product and any visible damage.
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Keep the packaging and product safely.
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Contact us as soon as possible.
Email: support@kefioutdoors.com
Please do not discard the packaging until the issue has been resolved.
We'll review the situation and guide you through the next steps.
What If My Package Is Lost?
If your tracking information indicates that a shipment may have been lost, or the package has not arrived despite an unusual delay, contact us.
We'll coordinate with the courier to investigate the shipment and determine the appropriate next step.
Incorrect or Incomplete Address
Please check your delivery information carefully before completing your order.
If a shipment cannot be delivered because of an incorrect, incomplete or unreachable address, the courier may return the package to us.
Additional shipping costs may apply if the order needs to be resent.
If you notice an address mistake after placing your order, contact us immediately. We may be able to correct it if the order has not yet been dispatched.
Shipping Charges
Orders of ₹499 and above qualify for free shipping within India.
For orders below ₹499, applicable shipping charges will be displayed during checkout.
The shipping charge shown at checkout is the applicable charge for your order and destination.
Cash on Delivery
If Cash on Delivery (COD) is available for your location, the applicable COD terms or charges will be displayed at checkout.
Availability may vary by destination and order value.
Returns After Delivery
If you receive your product and need to return it, please refer to our:
7-Day Returns & Refunds Policy
Eligible return requests must be made within 7 days of delivery.
For manufacturing defects and long-term product support, please refer to our:
Warranty Policy
All Snow Ridge sleeping bags carry a 5-year warranty, while other products carry a 2-year warranty unless otherwise specified.
All Snow Ridge products also receive Lifetime Repair Support.
Need Help With Your Order?
We're here to help.
Customer Support
info@kefioutdoors.com
General Enquiries
info@kefioutdoors.com
Phone
+91 9717668844
Please include your order number whenever contacting us about an existing order.
Built for the Journey. Delivered to Your Door.
We work with established courier partners to get your products to you safely.
While delivery times can vary, our commitment is simple:
Clear information.
Fair policies.
No unnecessary complications.