Field guide

Returns & Refunds

Easy Returns. Clear Process.

We want ordering from Snow Ridge to be straightforward.

If your product arrives damaged, defective, incorrect, or is otherwise eligible under this policy, you can request a return within 7 days of delivery.

We'll review the request, arrange the return where applicable, inspect the product, and then process the appropriate resolution.

7-Day Easy Returns

Return requests can be made within 7 days of delivery.

Our return policy covers:

  • Products received in damaged, defective or broken condition

  • Products that are materially different from the description or photographs on our website

  • Wrong size, colour or product received

  • Other issues specifically covered under the applicable product or order terms

For returns due to an incorrect order, the product must be unused and in its original condition.

How to Request a Return

Please contact us within 7 days of receiving your order.

Email: info@kefioutdoors.com

Please include:

  • Order number

  • Product name

  • Reason for return

  • Clear photographs of the product and packaging

  • Your contact details

For damaged, defective or incorrect products, photographs help us assess the issue and arrange the appropriate resolution quickly.

Return requests made more than 7 days after delivery may not be accepted under this Returns & Refunds Policy.

The Return Process

Step 1 — Raise a Return Request

Email us at info@kefioutdoors.com within 7 days of delivery.

Please include the required information and photographs.

We'll acknowledge your request and review the details.

Step 2 — Approval

Our team will normally respond by the next working day.

We may ask for additional information or photographs before approving the return.

Once approved, we'll provide the next steps.

Step 3 — Return Pickup

Where courier pickup is available, we'll arrange a return pickup.

Metro cities: normally within approximately 2 working days

Other locations: normally within approximately 3–5 working days

For remote locations where pickup is unavailable, you may need to ship the product back to us. Where the return is approved and the return is covered under this policy, we will communicate the applicable shipping reimbursement process.

Step 4 — Product Inspection

Once the product reaches us, we'll inspect it to verify the condition and reason for return.

We normally complete the inspection within 2–3 working days of receiving the returned product.

Step 5 — Resolution

Based on the inspection and reason for return, we will provide the applicable resolution:

  • Replacement, subject to product availability

  • Full refund, where applicable

  • Another appropriate resolution where necessary

We'll communicate the outcome after the inspection is completed.

Product Condition for Returns

For returns due to an incorrect order, size, colour or change in selection, the product must be:

  • Unused

  • In original condition

  • Free from signs of use, washing or damage

  • Returned with original packaging

  • Returned with labels, tags and accessories

  • Returned with any included freebies or other items supplied with the order

Please pack the product securely to prevent damage during return transit.

For products received damaged or defective, please contact us before sending anything back so we can guide you through the appropriate process.

Refunds

Where a return is approved for a refund, we will initiate a full refund of the applicable product amount after the returned product has been received and inspected.

The time taken for the refund to reflect in your account may depend on the payment method and payment provider.

Shipping charges, where applicable, may be treated separately depending on the reason for return and the applicable order terms.

Replacement

If you prefer a replacement instead of a refund, let us know when raising your return request.

Replacement is subject to product and size availability.

If the requested replacement is unavailable, we may offer a refund or another appropriate resolution.

When Returns Are Not Possible

A return may not be accepted when:

  • The return request is made more than 7 days after delivery

  • The product has been used, washed or altered where the return is for an incorrect order or change of selection

  • The product is returned in a condition substantially different from how it was received

  • Product tags, labels, packaging, accessories or other supplied items are missing, where applicable

  • The product has been tampered with

  • The product has been damaged through use or misuse

  • The product is specifically marked Final Sale / Clearance — No Returns

  • The product falls under a category specifically excluded from returns for hygiene, safety or other legitimate reasons

A normal promotional discount does not by itself make a product non-returnable. Products specifically marked as Final Sale or Clearance — No Returns are excluded.

Returns vs. Warranty

Returns and warranty claims are different.

Return

A return generally applies to an issue identified shortly after delivery and must be requested within 7 days of delivery under this policy.

Warranty

If a manufacturing defect develops during the applicable warranty period through normal and intended use, it is handled under our Warranty Policy.

All Snow Ridge sleeping bags carry a 5-year warranty.

Other Snow Ridge products carry a 2-year warranty, unless otherwise specified.

Lifetime Repair Support

Even after the warranty period has ended, all Snow Ridge products are covered by Lifetime Repair Support.

If your product is damaged years later—even if it is 5 or 10 years old—we will assess whether it can be practically repaired and, wherever possible, offer a repair at a low and reasonable cost.

Applicable repair, parts or material charges may apply.

Shipping costs are borne by the customer.

For full details, please see our Warranty Policy.

Important: Cancellation vs. Return

If you change your mind about an order before it is dispatched, you can cancel it for a full refund.

Once the order has been dispatched, it cannot be cancelled. If the product is eligible for return after delivery, this Returns & Refunds Policy will apply.

For full cancellation details, please see our Shipping & Cancellation Policy.

Need Help?

We're here to help.

Email: info@kefioutdoors.com
Phone: +91 9717668844

Please keep your order number available when contacting us.

We Keep It Simple

Before dispatch
Cancel anytime → Full refund

Within 7 days of delivery
Eligible return → Return / replacement / refund as applicable

After 7 days
Returns normally close → Warranty or Lifetime Repair Support may still apply

Manufacturing defect
Covered under the applicable Warranty Policy

Older product needing repair
Lifetime Repair Support