Field guide

Warranty

Built to Last. Supported for Life.

We design Snow Ridge products to be used, not simply stored.

Our products are built for real travel, outdoor use and years of adventure. We stand behind their construction with a straightforward warranty—and our commitment doesn't end when the warranty period does.

Every Snow Ridge product comes with Lifetime Repair Support.

If your product is damaged years after purchase—even when it is no longer under warranty—we will do our best to repair it at a low cost, wherever a practical repair is possible.

Because we'd rather help you keep using a product you already own than see it unnecessarily replaced.

Our Warranty

Sleeping Bags

5-Year Warranty

All Snow Ridge sleeping bags carry a 5-year warranty against manufacturing defects in materials and workmanship.

This applies to our sleeping bag range unless a different warranty period is specifically stated on the individual product page.

Other Snow Ridge Products

2-Year Warranty

Our other products carry a 2-year warranty against manufacturing defects in materials and workmanship, unless a different warranty period is specifically stated on the individual product page.

What Our Warranty Covers

Our warranty covers manufacturing defects in materials and workmanship under normal and intended use.

This may include:

  • Manufacturing defects in fabric or components

  • Defective zippers or hardware

  • Stitching or construction defects

  • Other workmanship issues that affect the intended function of the product

If you believe your product has a manufacturing defect, contact us and we'll assess the issue.

What Isn't Covered Under Warranty

The warranty does not cover damage resulting from:

  • Normal wear and tear

  • Accidental damage

  • Misuse or improper use

  • Improper washing, cleaning, storage or care

  • Alterations or modifications

  • Damage caused by sharp objects, abrasion, fire or chemicals

  • Damage caused by environmental exposure beyond the product's intended use

  • Cosmetic changes that do not affect product performance

Outdoor equipment is made to encounter nature. Damage caused by rocks, branches, thorns, animals or other external hazards is considered use-related damage rather than a manufacturing defect.

But that doesn't necessarily mean we can't help.

Lifetime Repair Support

Your warranty may end. Our support doesn't.

Outdoor gear gets used.

Zippers can eventually wear out. Fabric can get damaged. Accidents happen. A product that has been on hundreds of kilometres of journeys can eventually show its age.

That's why we offer Lifetime Repair Support on all Snow Ridge products.

Even if your product is:

5 years old.
10 years old.
Or older.

If it can be practically repaired, you can contact us.

We will assess the damage and, wherever possible, offer a repair at a low and reasonable cost.

You pay only for the applicable repair, parts or materials required.

Shipping costs are borne by the customer.

Repair availability depends on the condition of the product, availability of suitable materials or components, and whether a safe and practical repair is possible.

Our goal is simple:

Repair it when we can. Replace it only when we have to.

How Warranty & Repairs Work

1. Contact us

Email us at info@kefioutdoors.com with:

  • Product name

  • Purchase details, if available

  • Description of the problem

  • Clear photographs showing the damage or defect

  • Any other information that may help us understand the issue

2. We assess the product

We'll determine whether the issue appears to be:

A warranty claim
A manufacturing defect covered within the applicable warranty period.

A repair request
Damage or wear that isn't covered by warranty but may be repairable.

3. We recommend the best solution

Depending on the situation, we may:

  • Repair the product

  • Replace the product where a manufacturing defect is covered and repair isn't practical

  • Offer a paid repair for damage outside warranty

  • Explain when a repair isn't technically or economically practical

We'll communicate the applicable cost and next steps before proceeding with a paid repair.

Proof of Purchase

Proof of purchase may be required for warranty claims.

If you purchased through our website, an authorised marketplace or retailer, please retain your original invoice or order information.

For lifetime repair requests outside the warranty period, we will try to assist even where the original purchase documentation is no longer available, although some information may be required to identify the product and assess the repair.

Shipping

For repairs and warranty claims that require the product to be sent to us:

Shipping costs are borne by the customer unless otherwise communicated by us.

We recommend using a trackable shipping service and retaining your shipping receipt until the product has been received and the repair or claim has been completed.

Built for Years. Not Seasons.

We believe good outdoor equipment should have a long life.

A sleeping bag shouldn't become disposable because a zipper fails after years of use. A small tear shouldn't automatically mean replacing an otherwise perfectly functional product.

That's why our commitment goes beyond the warranty period.

5 years of warranty on every Snow Ridge sleeping bag.
2 years on our other products unless otherwise specified.
Lifetime repair support on everything we make.

Use it. Explore with it. Take it places.

And when it needs some help years down the road, come back to us.

We'll do our best to keep it going.

Need help?

Email: info@kefioutdoors.com
Phone: +91 9717668844

Our team will assess your warranty claim or repair request and guide you through the next steps.