Field guide

Shipping & Cancellation

Simple, clear and transparent.

We want ordering from Snow Ridge to be straightforward. Here's everything you need to know about shipping, delivery, address changes and order cancellation.

Shipping

Free Shipping on Orders ₹499+

We offer free shipping across India on orders of ₹499 and above.

Orders below ₹499 may attract shipping charges, which will be displayed at checkout.

Where We Ship

We currently ship to addresses across India.

International shipping is not currently available.

Order Processing

Orders are normally processed within 2–5 working days after the order is placed.

Once your order has been dispatched, you will receive shipping and tracking information.

Processing times may occasionally be longer during periods of exceptionally high order volumes, product launches or other circumstances beyond our reasonable control.

Delivery

Once dispatched, delivery normally takes:

Metro Cities
Approximately 1–3 working days

Other Locations
Additional time may be required depending on the destination.

Remote Locations
Delivery may take 5 or more working days.

Delivery timelines are estimates and may vary depending on the courier network, location, weather, public holidays and other circumstances beyond our control.

Track Your Order

Once your order has been dispatched, tracking details will be shared with you.

You can use the tracking information to follow your shipment's progress.

If you believe your shipment has been delayed unusually long or the tracking information has not updated, please contact us and we'll help you check its status.

Change of Shipping Address

Need to change your delivery address?

Contact us as soon as possible at:

Email: info@kefioutdoors.com
Phone: +91 9717668844

We can change the shipping address as long as the order has not been dispatched.

Once the order has been dispatched and handed over to the courier, we may not be able to change the delivery address.

Please double-check your address before completing your order.

Order Cancellation

Cancel anytime before dispatch.

We keep our cancellation policy simple.

You can cancel your order at any time before it is dispatched.

Before dispatch

Full refund.

If your cancellation request is received before dispatch, we will cancel the order and initiate a 100% refund of the amount paid.

After dispatch

Once an order has been dispatched, it cannot be cancelled.

If you no longer require the product after dispatch, please refer to our Returns & Refunds Policy for information about whether the order is eligible for return.

How to Cancel an Order

To request a cancellation, contact us as soon as possible:

Email: info@kefioutdoors.com
Phone: +91 9717668844

Please include your:

  • Order number

  • Name used for the order

  • Contact details

We will check the current status of your order and confirm whether it can still be cancelled.

Because orders can move into the shipping process quickly, we recommend contacting us immediately if you want to cancel.

Delivery Delays

We work with established courier partners to deliver your order safely and efficiently.

However, delivery times can occasionally be affected by circumstances outside our control, including:

  • Weather conditions

  • Natural events

  • Courier disruptions

  • Public holidays

  • High-volume periods

  • Remote or difficult-to-reach locations

  • Incorrect or incomplete address information

If your shipment appears to be unusually delayed, contact us and we'll help you check with the courier.

Incorrect or Incomplete Address

Please ensure that your shipping address, phone number and other delivery information are accurate when placing your order.

If an order cannot be delivered because of an incorrect, incomplete or unreachable address, additional shipping costs may apply if the shipment needs to be reattempted or returned and resent.

Please contact us as soon as you become aware of an address issue.

Damaged Package on Delivery

If your package appears to be significantly damaged when delivered, please take photographs of the package and product before use and contact us as soon as possible.

This helps us investigate the issue with the courier and determine the appropriate resolution.

Need Help?

We're here to help.

Email: info@kefioutdoors.com
Phone: +91 9717668844

For returns after dispatch, please see our Returns & Refunds Policy.

For manufacturing defects and long-term product support, please see our Warranty Policy.

Built on Trust. Kept Simple.

We believe policies should be easy to understand.

Order before dispatch → You can cancel.
Cancel before dispatch → Full refund.
Dispatched → Cancellation is no longer possible; see our Returns & Refunds Policy where applicable.

No complicated conditions. Just a straightforward policy.